Refund & Cancellation Policy

1. Holistic Coaching & Healing Sessions

At Soulful Heart Balance, I am fully committed to supporting your journey toward inner balance and authentic living. Because my services involve dedicated time, personalized research, and professional expertise, I have established the following guidelines for refunds and cancellations.

• Completed sessions: refunds are not provided for completed sessions.
• Package commitments: unused sessions in a package are generally nonrefundable, though they may be transferred to a later date or a different service at my discretion.
• Satisfaction guarantee: if, after your first session, you feel we are not the right fit, contact me within 24 hours to discuss a partial or full refund for the remaining unused portion.

2. Cancellations & Rescheduling

Please provide at least 48 hours’ notice to reschedule. Sessions canceled with less than 48 hours’ notice, or no-shows, are not eligible for a refund and may be charged at the full session rate.

3. Digital Products & Workshops

Digital goods, including guides, journals, and recorded meditations, are final and nonrefundable. For live workshops, a full refund may be available when canceled at least 7 days before the event. Cancellations within 7 days are eligible for a credit toward a future workshop.

4. How to Request a Refund

Email SoulfulHeartBalance@gmail.com with order details and the reason for your request. Approved refunds are processed to the original payment method within 5–10 business days.

Retreat Cancellation & Refund Policy

• A nonrefundable deposit, typically 25–50% of the total cost depending on retreat and location, is required to secure a spot.
• 90+ days before the start date: full refund of payments made, minus the nonrefundable deposit and card processing fees.
• 45–89 days before the start date: 50% refund of the remaining balance paid after the deposit is subtracted.
• Less than 45 days before the start date: payments are nonrefundable. Direct retreat facilitation or tuition may be applied to a future retreat, minus contracted facilitator fees.
• You may transfer your spot to a friend or family member at no extra charge with at least 14 days’ notice.
• If Kristina cancels a retreat due to low enrollment or unforeseen circumstances, all monies paid are refunded. For a force majeure event, a credit toward a future retreat or rescheduling may be provided.

Travel insurance, including Cancel for Any Reason coverage, is strongly recommended for personal emergencies.